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Friday, February 16, 2007

Quality Score Update - It's Broken?

Figured this was worth a post of it's own. According to a DP forum member Google has acknowledged that this quality score update has it's problems and "high performing, good quality keywords" have extremely high minimum bids when that should not be the case.

"I just had a reply from Google about poor quality score for good quality keywords this was the reply:

Unfortunately, due to a technical issue, you may notice that the minimum bids for some of your keywords increased dramatically, despite them being high performing, good quality keywords. This is a temporary issue that our engineers are aware of and they are working to resolve it as soon as possible. I am sorry for any inconvenience."

Anyone else get the same message?

Here's the thread where it was pointed out.

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6 Comments:

At 11:22 AM, Anonymous Mel66 said...

Jeremy, I was told this via phone earlier this morning. Hope it's fixed soon.

Melissa

 
At 11:24 AM, Blogger Jeremy Mayes said...

Melissa,

Thanks for the comment. Did they indicate it would be fixed today or were they as vague over the phone as they are over e-mail?

Jeremy

 
At 1:47 PM, Blogger Mark Barrera said...

I just got notice from a Google rep that they "can now confirm that this is the result of technical issue and we've now identified the problem and expect to have this resolved later today."

So hopefully this weekend isn't going to be as bad as I think it may...

 
At 1:51 PM, Blogger Jeremy Mayes said...

Mark,

Thanks for the update - hopefully they get it worked out sooner rather than later. Like everyone else I have other things I'd like to this weekend too!

 
At 2:43 PM, Blogger Will said...

They told me they were working on it as number one priority at about 2pm today London time (i.e. 6 1/2 hours ago).

Still broken as far as I can see...

 
At 2:45 PM, Blogger Jeremy Mayes said...

Cool Will, thanks for the update.

Seeing as AdWords is the source of most of their income I'm willing to bet it really is there #1 priority:-)

 

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